grandmother

Arranging care

TrustonTap makes organising your at-home care simple, connecting you directly with trusted, local carers.

Where do you need care?

 

Getting the help you need has never been easier.

Finding a carer needn’t be difficult. We help remove the stress of finding appropriate hourly, overnight or live-in care, while providing professional carers with a more rewarding way to work.

Our technology platform uses sophisticated matching tools that enable you to connect with a team of qualified carers ready to assist you with your living needs.

home care arrangement trustontap
Getting started.

Arranging your care begins by understanding the care and support you need. Before we connect you with a carer, we will ask you some questions – by phone or online, whichever you prefer – that will help us determine the most suitable carer or carers in your local area for your hourly, overnight or live-in home care requirements.

Meeting your carer.

We will arrange for you to meet with the carer(s) we’ve matched you with, to ensure the match is right for you. Once you’ve had the chance to meet, we will help you make a booking with them at a time that works best for both the carer and you or your family.

You’re in control.

Once you’ve registered with TrustonTap and your carer match has been determined, you will have access to your own customer portal to view bookings and invoices. Our customer support team is on hand at all times to provide you with any help you might need.

Easy, secure and transparent payments.

We send you a weekly invoice based on your carer’s timesheet. No cash payments of any kind need to be passed directly to your carer, and all your payments are managed using our secure payment system. You only pay for the hours of care you have received, and can set a maximum number of hours per week depending on your budget and needs.

We listen.

To ensure the utmost standards of quality care are upheld, we will regularly ask you for feedback on how your carer is performing in their role – particularly in regards to their Quality of Care, the Value for Money they provide, and their Reliability.

meet our carers

The right person, for the right care.

find a carer

I’m looking for a carer

Simply let us know about the care you need, and we can match you with the most suitable carers for you.

I’m looking for care for…

speak to us

Talk to our support team

Call us now on 0808 278 1112 or

Request a callback
information

Advice & Support

Whatever your situation, you’re not alone. Explore our advice and support archive for helpful insights and guidance.

How much help can you get from the NHS?
Financial Help & Support

How much help can you get from the NHS?

Navigating the best way in which you or your loved one can get help from the NHS can be a bit daunting but your GP and your local Clinical Commissioning Groups (CCG) should be able to help.

Continue reading
Starting the conversation about care
Homecare Planning

Starting the conversation about care

Starting the conversation about care is never easy. Decisions about when to do it, how to do it and who to involve often make us put the conversation off, even when we know it is only going to get harder.

Continue reading
Powers of Attorney, Wills & Financial planning
Financial Help & Support

Powers of Attorney, Wills & Financial planning

Designed to control what happens to you should you have an illness or an accident and be unable to make your own decisions.

Continue reading