Customer Reviews

“Fay is always on time,works hard and when she leaves my house is like a ‘new pin’!”

“Mum has been very pleased with care provided by Debbie. Always pleasant and thoughtful and punctual... she is a credit to Trust on Tap !”

“Connie is very caring and diligent and my mother really likes her, which is the most important thing”

“Cheryl is an absolute godsend. She is a very skilled professional. She is always positive and proactive. She cheers our mum up, notices what she needs and makes her feel able to get on with her life. We’re so grateful to have her help.”

“Ragini was very good with Mum and they got on well. Happy to do little bits of extra tidying up.”

“Perrie is brilliant for my Aunt. She is very caring but can persuade her to do things she might not necessarily want to do but needs to. She is direct but cares so much. She and my Aunt get on really well. Highly recommend”

“My family are so pleased that Manna has helped my very elderly mother in so many ways. She is very caring and helpful, and has made an immense positive difference to my mum’s daily experience, and she continues to do so, always with a cheerful and positive outlook. Thank you!”

“Hillary takes such very good care of my husband, it takes a considerable load off my shoulders for which we are both truly grateful. He is kind, respectful and considerate. He listens to us both, is keen to learn and prepared to make changes or accommodations if necessary. We all work together. He is currently providing cover while my husband's... regular live-in carer takes a break and if he is available when we need cover in the future, I hope that he will return to us.read more”

“She is lovely, very calm and helpful to my mum. Turns her hand to anything and takes her to doctor appointments etc. She's great.”

“Marri has been an absolute life saver for our family. His kindness and intelligence has meant a stressful situation has become much more manageable and easier for all of the family. Huge gratitude for all that he has done for us as a family but particularly for our lovely Pa.”

“We have been extremely pleased with the care and support provided by our new carer. From the outset, she has shown a high level of skill, patience and understanding, while also having the right personality to make the person she supports feel comfortable, respected and at ease. She is consistently punctual, reliable and well organised. She carries... out care tasks thoughtfully and professionally, but is also very willing to help with practical jobs around the home. She is tidy in her work, notices what needs doing and takes genuine pride in providing a high standard of support. What has impressed us most is her dedication. She does not simply complete the essential tasks and leave; she takes the time to understand individual needs and to provide care in a kind, calm and reassuring way. Her support has already made a noticeable difference, and it is clear that she genuinely cares about the quality of service she provides. We would be very happy to recommend her.read more”

“Debbie is fantastic. She helps me with sorting and tidying in the house. She is a rock, she is calm and focussed which keeps me calm and focussed. If I’m struggling she will find something to do on her own. She is the first home-help that understands the way my health conditions impact my life and my mental health.”

“Lillian is a very lovely carer and attentive to Judy's needs. We really appreciate having her on board to help and support us. Thank you Glen”

“Busi has been looking after our Mum for nearly 4 weeks now. She has many skills and attributes but importantly for us as a family is that she is kind, caring and very considerate of our mums needs. Busi has fitted in really well with comings and goings of mums family and friends. She will join in or not as the occasion might require. Her kindness... and care of mum has taken a huge worry off myself and my sisters, safe in the knowledge that she is getting well looked after, to a very high standard. Thank you.read more”

“Sam was excellent with my Mum, kind, considerate and thoughtful of her needs. Chatted to her to find out about her which my Mum loved, You get a very professional lady who really cares for the people she looks after, I would always recommend Sam”

“Lesley-Ann is excellent, she's really getting on with my parents and helps them so much, very efficient and thorough”

“Super”

“Aleli is simply wonderful. She simply does whatever needs to be done without prompting. The standard of her personal care is amazing; I get lots of pain in my legs and she massages them every morning. My pain has decreased and I am sleeping a lot better. I would wholeheartedly recommend Aleli”

“Mariana has been a great help since becoming my Carer. She is reliable and very professional , has a friendly caring manner and a great sense of humour. She is willing to listen and give advice when required . Thank you.”

“Nasreen is a first class carer. She is skilled in many areas, warm and friendly and insightful but tactful in making suggestions as how best to negotiate any problems. She let's me know how she will go about a task and always checks that it fits in with my wishes. I think myself lucky to be in her care.”

“A true carer, kind patient with a good understanding of elderly care needs”

“Mumbi has been lovely with mum bringing her weekly fun and adventures in her car. She is very kind, caring and thoughtful. We are also so grateful for her initiative in taking Mum and Jola to the Welwyn walk in clinic to get her arm seen to. This was beyond brilliant and really made a difference to mum who's now doing much better as a result. Thank you Mumbi”

“Ambreen has been very kind and gentle with mum. She takes her for drives, walks and cafes and she's always looking for different places to take her. Mum responds really well to variety and Ambreen is very lovely with her. Thank you Ambreen”

“Jola has been amazing with mum. She is totally focused on how to get mum at her best and we've seen mum really pick up. She recognises her need for rest but equally that mum wants to be useful. So she finds her interesting and rewarding activities which has built mums confidence up. Mum enjoys her company and loves her food and they often have a... good laugh together. We are really grateful for Jola's amazing care and dedication to mum. Thank you Jola.read more”

“Sue is a wonderful carer and friend to mum and we are very lucky to have her 3 afternoons a week. Sue has an infectiously happy personality and mum responds so well to her. They go for walks and tea and play games and while mum may tire, it's a daily mini-adventure for mum and gives Jola a chance to recharge. Thank you Sue.”

“Clare has been exceptional and we are very grateful for all that she is doing. We are also most appreciative of the the wonderful support from the TrustonTap team”

“Blessing is always cheerful, polite, respectful, punctual and caring. She also puts herself out whenever she can, to be available at short notice.”

“Nicola is a brilliant PA.She does what I ask of her all the time.She makes me feel special.She gives me confidence. Thank you Nicola.”

“I was delighted to have Avril stand in for Gaynor and the best I have ever had. She is empathetic, very professional and a delight to have around the house.”

“Marieta has been supporting my uncle and his brother by supervising visits. My uncle is living with dementia in a care home. Marieta is reliable and shows compassion and understanding with my uncle. Marieta writes comprehensive reports and is good at keeping in touch.”

“Phoebe is outstanding. She is calm, patient, trustworthy, punctual and resourceful with a warm personality and always ready to help with anything and everything. My husband who has Alzheimer's has really taken to her and she has taken such an enormous load off me. She is a godsend!”

“Lindsay is a credit to your agency and to herself. She has settled really quickly, we are very lucky to have met her at our time of need and, based on Lindsay's care and attention would recommend ToT without reservation.”

“Mandy always provides a high level of support. She is professional and is always willing to go above and beyond in supporting my mum. We really don’t know what we would do without her.”

“Lindsay is a lovely person, amazing attitude and calm personality, very accommodating and supportive and meets my needs very well :)”

“Ewa was a wonderful companion for my mother in law over her last few weeks living independently at home before she moved into a nursing home. She was amazing with my mother in laws dementia and increasing care needs. Willing to go the extra mile, very kind and caring and full of positivity. I couldn’t recommend her highly enough. Juliet (Berkshire)”

“We all really like Belinda and she is doing a great job with Jude. She has made a real difference for us, especially Jude who really took to her from the start. We are very happy to have her as Jude's carer. Thank you.”

“Lindsay is a perfect fit for my husband, caring, interested and engaging. Finding the right person is so important and we are delighted we found Lindsay.”

“Jacqueline has provided excellent care and been very flexible. As our daughter says "she is very nice."”

“I am very pleased with the help Zanele is providing. My mum looks forward to her visits where Zanele helps her get up, washed and dressed and safely downstairs. Thank you”

“Harriet has been helping me for 4 weeks and is a pleasure to be around. She's always willing to do what's needed and is very friendly. I'd highly recommend her”

“Nicola has been coming to see me for 4 weeks now and she's fantastic! Very helpful, always willing to do what's needed and has wonderful gentle soul. I'd highly recommend her”

“Catherine is a wonderful carer; professional, discreet, calm, competent and delightful. We had total confidence in her and could not recommend her more highly.”

“My mother has really enjoyed and benefited from having Deborah to chat to.”

“This was a short-term arrangement post surgery. Gaynor was very supportive, friendly and easy to trust, and a quick and effective worker. I'd certainly choose her again!”

“Lionelle is a wonderful friendly person who makes us all feel at ease. She is nothing short of superb”

“A lovely positive woman who is very helpful and kind”

“Excellent carer, very professional, friendly with a caring personality.”

“Gaynor is such an efficient carer and very kind and considerate. She talked with me lots and it was really helpful, especially for my mental health”

“We have 4 years experience of carers and Vera is by far the best. She is skilled empathetic and patient.”

“Tas was a delight to have around and we all felt that our Mum was in really good hands when she was there. Tas was very respectful of our Mum and her home as well as being very easy to get along with and really gave us confidence that she would do her very best to accomodate our Mum's needs and make sure she was comfortable. She was easy to... communicate with and was happy to be flexible when we weren't sure if we would need sleeping or waking care in the night which made a difficult time easier to manage. Tas was full of warmth both towards our mother and towards us and I wouldn't hesitate to recommend her.read more”