Hourly care

“It was good to know that there were other Carers available, so that my mum doesn’t become too reliant on one person. ”

“As payment is by Direct Payments I am not sure of exactly what work is done. However I can say Will is happy with your service, and it has a positive impact on both the state of his mind and his health. Thank you for what you do for him, ”

“Carer excellent. Problem with another carer from Trust on Tap resulted in cancellation of booking at short notice (had to make other arrangements) and Accounts team were not sympathetic to this change.”

“Talking and arranging the match was easy, but having done everything over the phone, I found working out how to log into the website and make the booking confusing. Terms and conditions are very unclear on VAT which necessitated another call.”

“Again, it’s early days but so far well managed by the agency ”

“Really helpful and prompt communication and simple processes for booking and payment. Thank you .”

“The central team were very efficient and supportive.”

“All the staff at TrustonTap do a very important job employing carers that match the client's needs and ensuring the carers are to the highest standards and meet all professional requirements necessary to work in such a demanding role. Thank you so much to evryone.”

“I have had more help and support from the central team in the last month, than I had in the two years with my previous care provider. They are there to answer any questions I might have and keep in touch with me regularly by email. This is very much appreciated.”

“Great service, had to get care sorted for my mother in law after a fall and we were away. It was all sorted within 2/3 days. ”

“Very helpful team helping us at short notice..no negatives at present”

“TrustonTap seem very organised and there is a clear invoice and payment structure”

“All good no complaints ”

“Very good”

“Support has been very professional this is the first care company that take time out to send me weekly statements and follow up keeping me updated.”

“I do feel unsupported by the team and feel I have to guide the ladies about basics like ppe. I feel office staff don’t seem very knowledgable. Hopefully it is just due to COVID-19 ”

“Very helpful & efficient ”

“Very quick! I think I had Ali's profile within hours of signing up with ToT. There were a few problems initially with trying to speak to Ali to arrange a meet-up (the ToT system seemed to delay sending Ali's messages for several hours), but ToT gave me Ali's number and from then on it was seamless.”

“It was actually another ToT carer who recommended Charmin as a 'stand-in' carer for Dad should the main carer be unavailable, not ToT, and I am very grateful for the recommendation. So far the Muff and Jeff arrangement is working seamlessly.”

“I had difficulty with communicating with the team over the weekend but now have the correct email address ”

“Very helpful & efficient ”

“Sorted out all the paperwork with due dilliance. Gave us confidence is the whole process.”

“just very friendly”

“Good”

“Always friendly and helpful ”

“I feel supported by the team at TrustonTap, and reassured that they are careful in selecting carers, and attentive to the details when setting up a connection between carer and client. ”

“Always friendly and helpful ”

“Polly has been very helpful.”

“Support has been very professional this is the first care company that take time out to send me weekly statements and follow up keeping me updated.”