Live-in care

Typically the Standard Live-in care rates are from £200 for 24 hours or from £1,200 a week. This will vary according to the skills and experience of the carer. Our customer service team will be able to talk you through the options.

Unless otherwise agreed, the cost of care is inclusive of travel to and from you at the start and end of the assignment. Their pro-rata rate is payable for days of arrival and departure.

Each Live-In carer working more than a few days requires a formal break of 2-3 hours each day. This time should be taken during daylight hours. It may be agreed that some of these hours may be banked to provide longer periods of time off on a day that suits you and them.

A seperate bedroom should be provided for live-in carers. This room is for the carer’s use only and will be regarded as their personal space. You should also provide food (or a food allowance) for your Live-in carer whilst they are with you.

You will talk through your family’s situation with our customer service team. They will ask you a number of questions about the care you need and then match you with the most suitable available carer. The recommended carers are based on your loved one’s individual needs and personality and you are able to review their profiles.

We make recommendations as to who may be able to help you or your loved one.

You would then review their profiles, choose your preferred carer and make contact with them to arrange an introductory phone or video call.

No. Payment is weekly in arrears once the booking has started and, throughout the course of any contracts you have with your carer and payment services are managed on their behalf.

If the person receiving care has assets of less than £23,250, they may be eligible for support from their local authority for funding with live-in care.

All our Live-in Carers, whether provided directly by us or by our partners across the UK, are self-employed.

Depending on the nature of your requirements and care agreement, your live-in carer will shop for food and prepare nourishing meals for you.

The cost of meals for the carer (or any other type of benefit in kind) is not deductible from the invoiced cost of providing the services.

A Live-in Carer resides in your home and is there to assist as required by the terms you discuss and agree prior to the booking starting.

Although the Carer lives in your home, they are not expected to care 24 hours a day. On average, a Live-in Carer may typically work 8-10 hours a day/ 7 days a week. You should discuss the required role and tasks with your carer when they begin the assignment. If you believe that their average daily hours will be longer than this, you should make this clear.

Each Live in Carer requires a formal break of 2-3 hours each day. This time should be taken during daylight hours. It may be agreed that some of these hours may be banked to provide longer periods of time off on a day that suits you and them

If you need Hourly Care while your Live-in Carer is off, TrustonTap will be happy to assist.

Many of our Live-in Carers are drivers and will be happy to drive you wherever you need to go. If you wish your Carer to use your car, you will be responsible for checking that they have a valid driving licence and that it meets your own insurance company’s policy and criteria.

Any expenses as a result of driving will be charged on a weekly basis.

A separate bedroom should be provided for Live-in Carers. This room is for the carers use only and will be regarded as their personal space.

As your Live-in Carer may spend their breaks and downtime in their room; it is nice for them to have furnishings such as a comfortable bed, bedside table, chest of drawers, wardrobe, an armchair, desk and television where possible. In almost all cases, wifi connection is essential.

It is the responsibility of the Customer to provide ample food (or a food allowance); clean bedding must be supplied for live-in carers, as well as adequate cleaning materials to carry out cleaning properly.

Carers should not use the customer’s telephones (whether landlines or mobile) other than on the customer’s behalf.

Live-in carers are not allowed to smoke or drink alcohol in the Customer’s home.

They are not permitted to accept gifts from Customers over the value of £10.00 and they are not allowed to lend money to or borrow money from any Customer.

We recognise that you may need to cancel your Live-in support arrangements and encourage you to make this clear as soon as you are able to.

Notice periods are bespoke to each carer engagement and will be agreed upfront with any booking.

For anyone that wishes to book Live-in care for a period shorter than 6 weeks, we can arrange a Short-Term booking, in which we will ask you to commit up front to the amound of care you want. Full details of Short-Term bookings can be provided by our customer services team.

For longer Live-in care arrangements, our standard notice period is two weeks and is detailed in your terms of Booking. Should you wish to cancel within the first 6 weeks an early cancellation fee will be charged.

The cost of Live-In care may seem expensive but compared with a care home it is probably more economic.

A big advantage of live-in care is that it gives people a better chance of keeping the family home, as the local authority financial assessment excludes your loved one’s property (as they’re still living in it). You (or your loved one) can stay at home and will not be forced to sell the property.