Live-in care

As Live-in care is a personalised service the rate can vary in certain circumstances, but typically the Standard Live-in care package is £849 a week. This will vary according to the skills and experience of the carer. Costs will be higher for the care of couples or for complex care engagements. This can be discussed with you in your initial conversation with the Live-in Care expert team.

Unless otherwise agreed, carers’ costs are inclusive of travel to and from you at the start and end of the assignment. Their pro-rata rate is payable for days of arrival and departure.

Our carers are better paid and more motivated than traditional agency care staff.  We see this as key to ensuring you have high quality, motivated carers looking after you.

We make it simple. You will talk through your family’s situation with one of our expert Live-in Care advisers. They will ask you a number of questions about the care you need and then match you with the most suitable available carer. The recommended carers are based on your loved one’s individual needs and personality and you are able to review their profiles and their introductory video. we make recommendations as to who may be able to help you or your loved one. You only need to review their profiles, choose your preferred carer, and make contact with them to arrange an introductory phone or video call.

No. Payment is weekly in arrears once the booking has started and, throughout the course of any contracts you have with your carer and payment services are managed on their behalf.

All our Live-in Carers, whether provided directly by us or by our partners across the UK, are self-employed.

Depending on the nature of your requirements and care agreement, your live-in carer will shop for food and prepare nourishing meals for you.

The cost of meals for the carer (or any other type of benefit in kind) is not deductible from the invoiced cost of providing the services.

A Live-in Carer resides in your home and is there to assist as required by the terms you discuss and agree prior to the booking starting.

Although the Carer lives in your home, they are not expected to care 24 hours a day. On average, a Live-in Carer may typically work 8-10 hours a day/ 7 days a week. You should discuss the required role and tasks with your carer when they begin the assignment. If you believe that their average daily hours will be longer than this, you should make this clear.

Each Live in Carer requires a formal break of 2 hours each day. This time should be taken during daylight hours. It may be agreed that some of these hours may be banked to provide longer periods of time off on a day that suits you and them

If you need Hourly Care while your Live-in Carer is off, TrustonTap will be happy to assist.

Many of our Live-in Carers are drivers and will be happy to drive you wherever you need to go. If you wish your Carer to use your car, you will be responsible for checking that they have a valid driving licence and that it meets your own insurance company’s policy and criteria.

Any expenses as a result of driving will be charged on a weekly basis.

A separate bedroom should be provided for Live-in Carers. This room is for the carers use only and will be regarded as their personal space.

As your Live-in Carer may spend their breaks and downtime in their room; it is nice for them to have furnishings such as a comfortable bed, bedside table, chest of drawers, wardrobe, an armchair, desk and television where possible. In almost all cases, wifi connection is essential.

It is the responsibility of the Customer to provide ample food; clean bedding must be supplied for live-in carers, as well as adequate cleaning materials to carry out cleaning properly.

Carers should not use the customer’s telephones (whether landlines or mobile) other than on the customer’s behalf.

Live-in carers are not allowed to smoke or drink alcohol in the Customer’s home.

They are not permitted to accept gifts from Customers over the value of £10.00 and they are not allowed to lend money to or borrow money from any Customer.

We recognise that you may need to cancel your Live-in support arrangements and encourage you to  make this clear as soon as you are able

Notice periods are bespoke to each carer engagement and will be agreed upfront with any booking. If you cancel the booking after the TapTeam Live-in carer’s assignment has begun, you should pay no cancellation fee as long as you are able to give 14 days’ notice.