- We ensure that the cost to a family (or local authority) is around 30% less than most traditional agencies. Prices start from £15 an hour, up to £21/hour depending on your care needs and the experience of the carer. Our average cost of care is £17.50/hour compared to £24/hour through a traditional agency.
- We want the majority of the money you pay to go to our carers. Our TrustonTap carers earn 50% more than carers with traditional agencies as we only deduct a minimal amount for our fees.
- We know that motivated, well-paid carers deliver better quality care, and we genuinely want to make a difference.
- We do not charge a call-out fee per visit to cover travel expenses, it’s all included.
Our home care prices
Good carers need to be paid fairly so they are genuinely motivated to provide brilliant care. But what does that actually mean for you?
Quality care for 30% less than most traditional agencies
Self-employed carers, motivated to care
All our carers are self-employed and set their own rates, making them more motivated to provide the highest standard of care.
Flat rate, regardless of location or needs
Prices do not depend on your location and specific care needs, just great quality care when and wherever you need it.
All inclusive prices
Our prices are all-inclusive, with no call-out charge. This includes travel expenses, VAT, and our own fees.
- Do you charge more on weekends and bank holidays?
We will let you know if your carers rates are higher at weekends or on bank holidays. If you require care on major holidays (Christmas Day, Boxing Day, New Year’s Day or Easter Sunday), the carer will typically charge 50% higher than their hourly rate on these days. All rates of pay are shown clearly on your booking confirmation.
- Can I pay my carer directly?
It is not possible for you to pay our carers directly, but payment via the TrustonTap site has been designed to be very simple and straightforward. All payments are made via our secure online payment system in a process designed to protect both you and the TrustonTap carers.
- What are the rates for overnight care?
Our overnight rates tend to be £125 per night for a Sleeping Night and £165 per night for a Waking Night service but may vary depending on carer and circumstances.
- What are the rates for live-in care?
As Live-in care is a personalised service the rate can vary in certain circumstances, but typically the Standard Live-in care package is from £1,095 a week. This will vary according to the skills and experience of the carer. Costs will be higher for the care of couples or for complex care engagements. This can be discussed with you in your initial conversation with the Live-in Care expert team.
Unless otherwise agreed, carers’ costs are inclusive of travel to and from you at the start and end of the assignment. Their pro-rata rate is payable for days of arrival and departure.
Additional fees and services are limited and the family can help by giving the carer time off now and again reducing weekly or annual costs. The only additional costs are a food budget (typically £30/week) and travel allowance. You may need to make some modifications to your property. See How to make your home safer.
- Are there additional fees?
All our rates are inclusive of travel to and from the care recipient, and of our commission (18% & VAT).
- What happens if I need to cancel?
We recognise that your care needs may change and that you need the flexibility of being able to change your arrangements. This needs to be balanced with the need of your carer(s) to be able to manage their workloads and to ensure that they are able to support you when required.
For small changes in hours and days, our carers will try to accommodate your needs. However, for cancellations with less than 48 hours’ notice, you will be charged the appropriate care costs. For a number of engagements with individual carers, longer notice periods apply and will be specified on your booking.
- How does it work with getting financial support from the NHS?
We provide support to those who pay their own care costs, as well as to care recipients receiving direct payments from NHS or Social Services.
Read more about “Getting financial help from the NHS”
How much does it cost to have a home carer?
The amount you pay for care at home or home care will largely depend on the level of care you need, the type of provider you choose, and often where you live in the country.Continue reading
How much help can you get from the NHS?
Navigating the best way in which you or your loved one can get help from the NHS can be a bit daunting but your GP and your local Clinical Commissioning Groups (CCG) should be able to help.Continue reading
Paying for your Own Care
The cost of domiciliary care in your own home can be expensive if you are funding it entirely yourself. While organisations like TrustonTap will work hard to keep the costs to you as low as possible, you are well-advised to seek professional advice if you are entering into any form of long-term commitment.Continue reading
Kind words from some of our lovely customers
“I would like to leave feedback because we have had an excellent service from Emily, Trust On Tap, who has been so helpful and supportive ”
“Thank you ”
“I think you have a really good team, after nearly 7 months of live in care, it is so good to be able to have someone come in for just 1 hour and do what ever is necessary & then we have our house back to ourselves which is just amazing So Thank you one & all ”
HW, High Wycombe13/05/22
“My experience of support has been good. It took a little time to find a match because there seems to be a shortage of carers in my area, but I am very happy with Jolita.”
“FAB_U_LOUS always friendly, helpful,and supportive, a very well run team. Thank you all”
“If ever I have question I know that it will be addressed quickly & with care ”
RK, St Albans06/05/22
“It has all worked smoothly up to now, and it was certainly faster than some other organisations that I contacted. This is the first time I have been able to give feedback because the link did not work on previous occasions.”
“I needed personal care for my elderly husband who has advanced Dementia and assistance with the immediate household tasks around his care. Chris was responsive to both my husband's and my needs.”
“Thank you so much. I appreciate your services in introducing us to Ana and in the administration of Ana's time”
“TrustonTap found Ana very quickly after our previous Carer (also lovely) left, they kept us fully informed. ”
“The service so far has been efficient and staff are very helpful. ”
“Probably not well matched to my brother's needs”
“Support has been good although slightly concerned about the communication with the first and second candidates. ”
“All good, no complaints, all very efficient”