Meet our carers

Our wonderful carers are the lifeblood of what we do
A TrustonTap Carer

Whether you need support by the hour, overnight or on a live-in basis, our fully-vetted, experienced local carers can provide the support and care your loved one needs.


How our customers rate our carers
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A TrustonTap Carer

carer profile

Meet Helen

There’s nothing better than bringing a smile to the face of someone who may see few people day-to-day. Being welcomed into their home is a very personal thing, and it’s my job to make them feel comfortable and relaxed so that I can leave them knowing that they are safe and well, and that I’ve made a positive effect on their day.

Helen Carer
Peace of mind, guaranteed.

We go to considerable lengths to select experienced carers who can deliver high quality, trustworthy and compassionate care to you.

Our applicants are required to answer 180 questions, provide two references and undertake in-depth interviews as well as a face-to-face induction.

We also ensure that they have enhanced DBS, and we check and record their relevant training certificates. All our carers are self-employed and must be registered with HMRC. Overall, we list less than 5% of the carers that apply to us.

trusted home carers trustontap

Core qualities of a TrustonTap carer



With ageing, independence and mental capacity reduce yet we know people want to retain as much independence as possible. Striking the right balance and respecting their decisions is important where apppropriate.

TOT Empathy

Empathy and Patience

Ageing can be a confusing and difficult process, as everyday tasks become more challenging. Our carers understand the emotions an elderly person may struggle with. It’s easy to become frustrated when simple tasks take longer.

TOT Reliable


Giving you peace of mind that your carer will be there doing the best job they can ensuring your love eats, drinks and takes their medication properly.

TOT Positive

Positive energy

Many older people can suffer from depression or anxiety, and a carer can be a much needed, positive presence in their world. It's much easier for a carer to encourage an uncooperative older person to eat and drink properly if they are cheerful and upbeat.


An elderly person’s physical or mental health can change quickly, and a good carer will pick up on these signs. Regular visits from the same carer can identify a loss of appetite, weight changes, increased confusion and irritability that are often signs of an underlying problem.

TOT Qualified

Experience and qualifications

We believe that experience and personality are more important than qualifications alone. Although the correct qualifications do of course have their place, especially for specialist care, hands-on experience enables our carers to offer the best possible quality of care.

Person-centered care.

Our carers take a person-centred approach to care, which puts the care recipient at the centre of everything they do. Person-centred care considers the whole person, taking into account each individual’s unique qualities, abilities, interests, preferences and needs.

We recommend putting together a care plan, which can help you focus on what care you think is required, and will help your carer tailor their care to the person requiring care. All of our carers will know if a care plan has been produced and are given access to it so that they are fully informed. This is particularly important if they have to help prompt or administer medication, or if there is a DNR order in place.

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