Meet our carers
Whether you need support by the hour, overnight or on a live-in basis, our fully-vetted, experienced local carers can provide the support and care your loved one needs.
“There’s nothing better than bringing a smile to the face of someone who may see few people day-to-day.
Being welcomed into their home is a very personal thing, and it’s my job to make them feel comfortable and relaxed so that I can leave them knowing that they are safe and well, and that I’ve made a positive effect on their day.
We go to considerable lengths to select experienced carers who can deliver high quality, trustworthy and compassionate care to you.
Our applicants are required to answer 180 questions, provide two references and undertake in-depth interviews as well as a face-to-face induction.
We also ensure that they have enhanced DBS, and we check and record their relevant training certificates. All our carers are self-employed and must be registered with HMRC. Overall, we list less than 5% of the carers that apply to us.
Core qualities of a TrustonTap carer
With ageing, independence and mental capacity reduce yet we know people want to retain as much independence as possible. Striking the right balance and respecting their decisions is important where apppropriate.
Empathy and Patience
Ageing can be a confusing and difficult process, as everyday tasks become more challenging. Our carers understand the emotions an elderly person may struggle with. It’s easy to become frustrated when simple tasks take longer.
Giving you peace of mind that your carer will be there doing the best job they can ensuring your love eats, drinks and takes their medication properly.
Many older people can suffer from depression or anxiety, and a carer can be a much needed, positive presence in their world. It's much easier for a carer to encourage an uncooperative older person to eat and drink properly if they are cheerful and upbeat.
An elderly person’s physical or mental health can change quickly, and a good carer will pick up on these signs. Regular visits from the same carer can identify a loss of appetite, weight changes, increased confusion and irritability that are often signs of an underlying problem.
Experience and qualifications
We believe that experience and personality are more important than qualifications alone. Although the correct qualifications do of course have their place, especially for specialist care, hands-on experience enables our carers to offer the best possible quality of care.
What our customers say about our carers
JR, Bampton (West Oxfordshire)27/11/23
“Cannot fault Debbie and neither can my mother”
“Melinda is very good with mum who can be a bit grumpy she just carries on chatting and having a laugh at something on TV in the end mum gives in and joins Melinda with chat and can have a smile. Mum is very fond of Melinda. She does talk about her a lot , doesn’t remember her name but tells us that lady has been ”
“Peter is very helpful, efficient and friendly.”
JW, Sutton (West Oxfordshire)24/11/23
“Debbie takes the time to really understand the needs of our mum, thank you.”
“Dee is absolutely wonderful, kind and helpful. Mum Sheila really enjoys chatting to her and going on short walks weather permitting. Dee always communicates with my sisters and me, letting us know how things are and flagging things as required. We’re so grateful to Dee”
“Very good skills in helping my wife ”
“Gessica is a very professional carer. She has supported our mum through assisting in physical exercise, and supporting her in the home. Gessica is a very reliable, caring and thoughtful individual. The regular adult interaction has has been essential for mum and she always smiles when Gessica comes to see her. I would highly recommend Gessica for her experience and personal attributes. ”
“Angela has been such a wonderful carer and friend to my mother. Her sense of humour and kindness has been exemplary. I would recommend her without hesitation ”
“Easy going and friendly whilst being efficient. Providing good support for my father who enjoys Ewa's company and happy attitude. Mix of companionship and personal care. Good communications from Ewa - keeps on top of things.”
JM, Buckingham Park05/11/23
“Outstanding care, support and compassion from Milly. Will attend with gentle hands and a friendly face… and can even sing to you if you require. My mother has been looked after with personal care morning and night for the last 8 months, and Milly is a very supportive professional, and family orientated carer. 10/10 ??????????”
“Angela has been a wonderful carer to my mum,I can honestly recommend her.”
“Stacy has adapted to our routine extremely well. She is quick to learn and applies her knowledge and skills in a most professional and empathetic manner. She is always on time, cheerful and ready to do all that is asked of her. Her skills with personal care are exceptional. She is a highly appreciated and valued member of our family team.”
NJ, Bampton (West Oxfordshire)03/11/23
“What can I say, a wonderful woman, wonderful company and care. ”
Our carers take a person-centred approach to care, which puts the care recipient at the centre of everything they do. Person-centred care considers the whole person, taking into account each individual’s unique qualities, abilities, interests, preferences and needs.
We recommend putting together a care plan, which can help you focus on what care you think is required, and will help your carer tailor their care to the person requiring care. All of our carers will know if a care plan has been produced and are given access to it so that they are fully informed. This is particularly important if they have to help prompt or administer medication, or if there is a DNR order in place.