Customer Reviews

“Richard has been caring for my Dad for the last few weeks enabling my Mum to have a break from her caring role. So far this is working well. Richard has a patient and caring manner and engages well with my Dad, who enjoys his company. Richard has a wealth of experience and specifically with dementia and he has been able to share some of his... insights with my Mum which has been helpful. We are very happy to have Richard's support.read more”

“Kanwal helps me with shopping and she is helping build my confidence. She is professional and friendly.”

“Wonderfully happy with Wonder's personal care.”

“I'm really glad to have met Suraya through Trust on Tap. She is friendly and helpful and always does her best. She mainly does my food shopping which I cannot fault, but also is very willing to help if other things need doing. Its very reassuring to know she is there if needed, although I know she has a very busy schedule with TrustonTap. I would not hesitate to recommend her.”

“Rahila is a very lovely lady, she is calm and understanding and nothing is too much trouble for her.”

“Chris is amazing. Nothing is too much trouble for her. She is trustworthy and has shown that she knows what she's doing, and does it extremely well. Chris has gone out of her way to sort things out e.g phone calls to outside agencies. Most of all, she works well with my father. I couldn't of asked for a better carer. Thank you Chris.”

“Stephen has proven to be very patient, undertook exactly what was asked of him. Friendly chap with a good attitude. We appreciate the assistance that was given to our elderly father - thanks.”

“Zarka is a very polite lady. She is so willing to help and learn. Her caring skills are excellent and suit my needs well. We enjoy chatting and her sense of humour. Really hope Zarka returns.”

“We have much in common which helps. Eva is very kind, interesting and interested and will turn her hand to anything I need help with. She manages with care and concern I feel safe and looked after by Eva.”

“Fay is a kind, cheerful and endlessly patient carer. My mum has Alzheimer's and Fay has made such a huge difference to our family by being there to help out. She always has a nice idea of something to do and has built a really lovely relationship with my mum. I recommend Fay to you very highly - she is a natural carer and is always reliable and flexible.”

“I am a case manager and needed some urgent care for my client. I have yet to meet Howie in person, but all positive reports so far, very efficient, reliable and friendly. A great asset to our mini team for this client.”

“Very good service my father was very happy with the care received when I was away”

“Dobrila has only twice this week and this is her first week.”

“Nicola is a very friendly and helpful carer and we are getting on well”

“Alison is organised and professional. She has just finished her second week and she is quick to pick up on things. She is doing a great job.”

“Lovely lady , who is helping me get by! Punctaliy good,work rate excellant with good attention to detail.”

“Petra has provided night care for my parents. We can't fault her - reliable and caring, we have never had to worry!”

“Tesni has provided wonderful care for my parents. Friendly, careful, and helpful, she couldn't have been better. We are very grateful for all she has done.”

“Awais Ali has so far been very prompt in his hours 7-00.a.m. in the mornings and 5-00 p.m. to 5-30.p.m. in the late afternoon. IHe explained that he had other clients to attend to and requested that he called at 7-00.a.m. .. as I have always been an early riser it only meant adjusting my toilet and shower times to make sure that I was ready for... him, He is always well dressed, very polite and cheerful, asks if he can do anything else for me after seeing to my legs, feet, socks Velcro wraps and shoes/slippers, has not objected to any of my minor requests and always completes his time with me well under the hour paid for.read more”

“Christine was reliable, friendly and competent.”

“My disabled sister said that she thought Ingrid was a very good carer because she is very patient and very strong. Ingrid realised very quickly that she needed to hold on to my sister when walking to the bathroom and go very slowly, with no rushing. She also understood that my sister had a certain routine which was important to her and Ingrid was... prepared to take the time to fit in with that. She has a lovely smile, is very kind and we had every confidence in her. Thank you.read more”

“Mohammed does what I need and have a good rapport John”

“Very prompt, attentive and made the whole process very easy from initial contact. Mum looks forward to her visit each day”

“Cheerful, willing, and able to help with anything needed. Pleasant personality.”

“Mum loved meeting Fay and is really looking forward to seeing her regularly”

“Nicola has settled well into her role supporting MR and both client and wife have been very positive about her input to date. Nicola has been extremely flexible and accommodation of the clients needs.”

“Washma is proving to be very valuable for Shirley and me; she has a calming affect on Shirley so therefore on me also. Her ability to prepare her for each day is wonderful reducing Shirley’s anxiety by playing her favourite music , Tamla Motown whilst showering her and getting her ready. Thank you for providing such a great asset.”

“Claudine has fitted in very well. Friendly, helpful, and caring, we are very pleased.”

“I have not met Avril but often ask Sue how she is getting on and if she is happy with the support provided- this is part of my role as Sue’s community nurse. Sue has been very positive about Avril who will both take her into the community and play cards with her. As Sue lives alone both these supportive actions are very appreciated by her. I feel... Avril has made a positive contribution to promoting good mental health in Sue. Sue also feels Avril genuinely cares about her which is very valuable to promote healthy self-esteem.read more”

“Cathy arrived at a difficult time when my wife was in tears, being uncooperative and shut away in the bathroom. Cathy was immediately able to gain my wife's confidence and within a very short space of time we were in a settled state enjoying one another's company. Throughout this first visit Cathy was very attentive to my wife's needs with... constant encouragement and compliments etc. Despite my wife's deteriorating memory, she did recall Cathy's visit in complimentary terms. It's early doors yet but the signs are looking very goodread more”

“Christine has approached my patient with respect and understanding. She has managed changing presentations with dedication and utmost care, often going above and beyond that which was expected of her. She has excellent communication skills and actively keeps me up to date. She shows a high level of empathy and professionalism which can be a... difficult balance with ease. I would absolutely employ Christine again without hesitation. EJ - Acquired Brain Injury Clinical Specialist / Specialist Neurological Occupational therapist BSc (Hons) MSc (Distinction)read more”

“Christine M has been supporting and working with some of our most challenging client in Adult Mental Health Services. Christine has shown remarkable skills of engaging with the client, patience, assertiveness, communicating with the individual even during a difficult and challenging family dynamic, always putting the needs of the client first by... being person centred. Christine has demonstrated strength-based approach, where she used the strengths of the client by empowering them to do more for themselves. This is a rare skill to have. Christine is very talented, and I can highly recommend her and value the skills she brings with her.read more”

“Saima has adapted to my mother and brother's varying needs quickly and is very sweet to them. She's always very willing to respond to their and our family's needs, and make positive suggestions for their care. She also keeps us in very good touch if she has any concerns about them, and liaises well as part of our 'team' of two carers. Thank you, Saima!”

“Once again thank you for Saima - such a warm and friendly person and willing to fit into rather a difficult time. I am so grateful to her - and to you for putting us in touch.”

“Excellent support - Niegat at once seeing what was necessary and setting about helping. I am extremely grateful.”

“I can not praise Nighat highly enough. . My friends who popped in while she was caring for my husband all thought she was a star. Kind, cheerful, capable and caring. She was obviously well versed in dementia care, unshockable and able to keep my husband calm. She supported me as I explained to my husband where I had been. I thought she was superb... and hope I might be able to have her come on a regular basis . Excellent value.read more”

“Barbara was delighted both with the help given and with Alison as a person; she particularly mentioned that Alison saw what needed to be done and did it without being told. We are also very pleased and grateful to Alison for sending her report to us”

“Instantly fitted into the family and could see competence immediately. Such a happy time.”

“Debbie provided care for my father for 3 years (from early 2019 to 2022). Both my father, myself and my sisters would highly recommend her. She visited him for an hour every weekday, did physiotherapy exercises with him (which helped keep him mobile), kept his medicines up to date, did ad hoc shopping for him and kept a general eye on him. My... father found her excellent, stimulating company. He enjoyed her visits and was very sorry when she moved away from the area so could no longer care for him. My sisters and I were also very sorry - we always found Debbie great and so easy to deal with and very caring towards my father. To illustrate this, we will always be grateful to her for taking such good care of him during the lockdowns and for offering to visit him even on Christmas Day in 2020 when the government changed the restrictions at the last minute which meant he couldn’t travel to be with us. Anyone would be lucky to have someone like Debbie caring for their elderly relativesread more”

“I have suggested thatNasreen and I have 4 meetings which we have arranged. We will then decide if we wish to continue on a permanent basis. She is a very nice lady - I had a little difficulty understanding.”

“Debbie has been very reliable , efficient and caring of my client and reports back very promptly.”

“Petra is very friendly, warm, sensitive and caring. She is calm and capable and follows any instructions or requests. We are very happy with her help.”

“Mary is a lovely caring person. She is reliable and trustworthy. My father has bonded with her really well. I would recommend her to anyone.”

“Thoughtful and reliable. We felt totally supported during her 3 night stay and are very grateful.”

“Michelle has only started with us this week but the visit was very beneficial I know that she will be a great asset us”

“We have only had Katherine for two weeks but we are very happy with her so far. There is a calm and happy atmosphere and my mother seems to have adapted very quickly and likes Katherine, so thank you very much.”

“It is still early days but we are extremely happy with the help Mohammed is providing .”

“Petra is a very caring and capable young lady. She is quick and efficient yet still has time to make you feel that you matter. We would recommend her to anyone.”

“Very pleasant, helpful manner, arrived on time, cleaned as asked to do”

“I only had 1 call from sophie. The only call she did was Monday 13th june the other 2 days we were cancelled. So far very disappointing.”