Our Carers

A passion for providing expert care

Care is a calling. Our TrustonTap carers are there to provide support and companionship to those who need it, with the training, experience and skills necessary to ensure a better quality of independent living.

How our customers rate their TrustonTap carers

Overall Rating

4.8

Quality of care

4.9

Value for money

4.8

Reliability

4.8

Why choose a TrustonTap carer?

Your choice of carer.

We believe you and your family should have a choice of the individual carer who supports you.

We also think it’s important that you have as much consistency as possible in who supports you, with the same friendly face delivering excellent care in a dependable fashion.

Affordable care.: We offer a high standard of support and care at rates you can afford, using the latest technology to remove traditional agency costs and ensure you receive a saving of roughly 30% on the cost of your home care. The result? Better paid carers, for better care.

Trusted carers.: We understand the importance of trust. As a result, we only take on individuals that we would be happy to recommend to our own relatives. As such, we insist that all TapTeam assistants deliver service and support to you of an exceedingly high standard.

The TrustonTap Quality Care Standard.

We have worked with regional authorities to establish a quality standard to measure our carers and to ensure that they are capable and qualified to deliver excellent care to you. Carers that fulfil all the criteria of the TrustonTap quality standard are endorsed with the QPC (Qualified Professional Carer) accreditation.

What is the TrustonTap Qualified Professional Carer accreditation (QPC)?

An emphasis on quality.

We take less than 5% of carers that apply to us. Our applicants are required to answer 180 questions, provide two references and undertake two interviews as well as a face-to-face induction. We confirm their identity and rights to work in the UK, ensure that they have enhanced DBS, and check and record their relevant training certificates. All our carers are self-employed and must be registered with HMRC.

read our reviews on homecare.co.uk

Peace of mind, guaranteed.

All our carers must complete annual refresher training in safeguarding, manual handling and first aid. Additionally, TrustonTap has £5m public liability insurance, and almost all our carers have their own insurance. Further, to uphold the TrustonTap Quality Care Standard, we provide our carers a bespoke personal portal through which they have access to over 30 training manuals and videos to support their professional development.

featured carer

Meet Marieta

“All my life I have wanted to help and support people and I like to put other people first, before myself. I have a kind heart and consider myself responsible, tolerant, caring, honest, patient, attentive and punctual person.”

testimonials

What our customers say about our carers

MS, Slough

13/12/19

“Andrew has been working with Dad for several months and the pair have become good friends playing, cards, dominos, taking walks together and even sharing fish and chip dinners. I know Dad is in good hands when I'm at work and for the first time in months I finally have my life back, even if its for just a few hours a day. Thank you ToT ”

JM, Wallingford

07/12/19

“Jackie gives me a great deal of help and is very supportive to me.”

29/11/19

“Becky is always reliable and cheerful and Tim very much enjoys her visits. She is patient and caring and fits in well with the team.”

GC, Bicester

24/11/19

“Maxine is great with John and they get on very well together. She has a sense of humour and can bring John around when he's having a down moment. I have come back some days to find them singing along in the lounge to music. Knowing that John is in safe hands and anything that happens can be dealt with is a huge relief for me and enables me to continue to work which is important to me.”

GC, Bicester

24/11/19

“Ashley has been excellent for John and this is coming from a standpoint of someone whom I thought would be resistant to outside care. She is supportive, thoughtful and if all John wants to do is sit and watch a film she is there with him and I feel absolutely at ease with leaving my husband in her care whilst I am work.”

EM, Bletchingdon

22/11/19

“Marlena has only been coming to us for a short while, but has proved a great help. She is cheerful, professional and very reliable.”

Ms, Slough

15/11/19

“He is an absolute super star, he has stepped in when I really needed a hand, his knowledge, patients and understanding and willing to adapt to help has been beyond amazing. My Dad loves him they walk together talk together, play cards and even have Fish n Chips. Thank you Trust On Tap. ”

SN, Oxford

02/11/19

“Hanna has become a friend to my father, she communicates with me and is a flexible, warm and friendly supporter.”

4.7

MB, Oxford

02/11/19

“She has been doing shopping for my mother and offers to help out with many things....Really excellent. Mum seems so much happier since she has had Natasha. Very happy.”

HW, Leighton Buzzard

02/11/19

“Maxine was a marvellous help when we needed waking night care for my mother. She was always cheerful and practical in coping with my mother’s multiple issues.”

HW, Leighton Buzzard

02/11/19

“Fadzai was a wonderful help when we needed waking night care for my mother who has multiple issues. She is always cheerful and very capable.”

01/11/19

“Helen has forged a friendship with our mother. She is well placed to care for some of the day to day things. We are very happy to have engaged her.”

SL, Long Hanborough

30/10/19

“Christine is such a lovely carer who we are so great-full for her support. We couldn't fault her!”

DC, Oxford

29/10/19

“I rate Ana as probably the best carer that l have ever had. She's on time every day, and her standard of caring is very high. This lady is a gem. l'm very pleased that she's my carer. ”