Help at home from a TrusonTap carer

What qualities should you look for in a carer?

Care can be as difficult as it is rewarding, and if a carer sees it as ‘just a job’ they’ll be likely to struggle. Unlike an agency, we focus on identifying excellent carers, making personalised matches, and enabling you to easily manage the care yourself.

At TrustonTap, all of our carers share key attributes that help them provide excellent care.

Respect

As a person ages, independence and mental capacity reduce and we can unwittingly appear patronising as we try to help them. Elderly people have a great deal of experience and often want to maintain as much of their independence as possible. A carer must understand that their client should have the ability to make decisions for themselves, such as when to get up, what to eat, and where to go.

Empathy and Patience

Ageing can be a confusing and difficult process, as everyday tasks become more challenging. A great carer will understand the emotions an elderly person may struggle with. It’s easy to become frustrated when simple tasks take so much longer. In these situations, a good carer needs to be patient to handle the situation calmly.

Reliability

You need to know that your carer will be there to ensure your loved one can eat, drink and take their medication properly every time. You want to ensure that they are there consistently to do the best job they possibly can. A reliable, respectful carer is someone you can trust.

Positive energy

A cheerful disposition will go along way to make anyone's day feel brighter. Many older people can suffer from depression or anxiety, and a carer can be a much needed, positive presence in their world. It's much easier for a carer to encourage an uncooperative older person to eat and drink properly if they are cheerful and upbeat.

Observation

An elderly person’s physical or mental health can change quickly, and a good carer will pick up the signs early on. Regular visits from the same carer can identify a loss of appetite, weight loss or gain, increased confusion and irritability that are often signs of an underlying problem. A good carer should notice and act on these signs.

Experience and qualifications

We believe that experience and personality are more important than qualifications alone. Although the correct qualifications do of course have their place, especially for specialist care, hands-on experience enables our carers to offer the best possible quality of care.

Peace of mind, guaranteed.

At TrustonTap, we accept less than 5% of carers that apply to us. And, in addition to a thorough application process, reference and background checks, we also work with local authorities to set a quality standard for our carers that ensures they are capable and qualified to deliver excellent care to you. Carers that fulfil all the criteria of the TrustonTap quality standard are endorsed with the QPC (Qualified Professional Carer) accreditation.

What is the TrustonTap Qualified Professional Carer accreditation (QPC)?

carer testimonials

What our customers say about our carers

RCS, Long Hanborough

23/11/20

“Christine is a wonderful human being and carer. My family and I found her to be hardworking, dedicated and compassionate. Christine started looking after my Mum just after Christmas 2019, and we couldn't have asked for a better person to care for her. Mum was incredibly poorly with lung damage, heart disease and cancer. Christine not only looked after Mum with greater care than we could have hoped for, but she also went over and above the call of duty. Christine took the initiative in between her caring role to sort through mum's mountain of possessions, tidying up rooms/cupboards/wardrobes - anything really Mum would ask of her was never too much trouble. This was not expected of her, but very much appreciated. Mum spoke fondly of Christine, and often said how lucky she was to have found her. Christine also struck up a good relationship with Mum and demonstrated a commitment to her duty of care until the day she died. Christine at times phoned my sister or me to voice her concerns ”

EM, Bletchingdon

14/11/20

“We are so grateful for Wonder’s help. He is professional, reliable and meticulous in caring for my husband and always cheerful and kind. We could not ask for more. ”

13/11/20

“Nicky has been brilliant! So easy to work with and I've really appreciated all her care for Grandpa. She gives excellent service - 10 out of 10 for Nicky!”

SG, Marlow

07/11/20

“Nicky is lovely! Mum enjoys spending time with her & looks forward to her visits. I find her proactive in seeing what needs to be done to support mum in a sensitive way, and like that she communicates with me at each visit both before & after. Thank you!”

SC, Oxford

06/11/20

“Tim is an incredibly friendly, trustworthy carer. He has a wonderful can do attitude. We are very lucky to have him support my husband.”

CO, Cheadle

30/10/20

“Avril has been a great support and friend to my mum in difficult circumstances. She has been a great find. Thank you. ”

DC, Oxford

25/10/20

“Susan is good carer, I can sometimes be difficult and she handles me well. The only fault ( my wife says ) is Susan doesn't dry the wet room very well, otherwise I have no problems, Susan is very reliable and conscientious. I'm pleased to recommend her.”

PB, Barton-le-Clay

25/10/20

“Karen is extremely thorough and very helpful. I am very satisfied.”

BR, Abingdon

23/10/20

“Jackie is a friendly capable person, who quickly established trust and did a great job.”

MLA, Yarnton

23/10/20

“Leanne is a first-class carer, quick working, seeing things that need doing without being asked to do so. We are very pleased with her help, and she is very cheerful to encourage us.”

JDR, Marlow Bottom

21/10/20

“Shazia has a friendly and professional approach She is flexible, reliable, kind and hard working. An amazing support ”

SM, Oxford

16/10/20

“Debbie has been taking David to Millets Farm which is great. It really raises his spirits and his speech is much better when he is back from it. It allows me to have a break and David says that he is pleased and Debbie really is very good”

DC, Gallowstree Common

16/10/20

“Eunice was polite ,friendly caring & respectful to us & our aunt ”

“There’s nothing better than bringing a smile to the face of someone who may see few people day-to-day. Being welcomed into their home is a very personal thing, and it’s my job to make them feel comfortable and relaxed so that I can leave them knowing that they are safe and well, and that I’ve made a positive effect on their day.”

Helen, TrustonTap Carer

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Carer Quality

Person-centered care.

Our carers take a person-centred approach to care, which puts the care recipient at the centre of everything they do. Person-centred care considers the whole person, taking into account each individual’s unique qualities, abilities, interests, preferences and needs.

We recommend putting together a care plan, which can help you focus on what care you think is required, and will help your carer tailor their care to the person requiring care. All of our carers will know if a care plan has been produced and are given access to it so that they are fully informed. This is particularly important if they have to help prompt or administer medication, or if there is a DNR order in place.

What is a care plan?

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Home care services

How it works

A short guide to home care

Combatting Loneliness in the Elderly during the Coronavirus

Specialist care

10 ways to improve the elderly’s mental health during the pandemic

How much help can you get from the NHS?

Home care planning

Carers

Financial Help & Support

Frequently asked questions

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Care Home vs Home Care – what is the difference?

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Starting the conversation about care

What you can expect from your carer