Our Carers

A passion for providing expert care

Care is a calling. Our TrustonTap carers are there to provide support and companionship to those who need it, with the training, experience and skills necessary to ensure a better quality of independent living.

How our customers rate their TrustonTap carers

Overall Rating

4.8

Quality of care

4.8

Value for money

4.8

Reliability

4.8

Why choose a TrustonTap carer?

Your choice of carer.

We believe you and your family should have a choice of the individual carer who supports you.

We also think it’s important that you have as much consistency as possible in who supports you, with the same friendly face delivering excellent care in a dependable fashion.

Affordable care.: We offer a high standard of support and care at rates you can afford, using the latest technology to remove traditional agency costs and ensure you receive a saving of roughly 30% on the cost of your home care. The result? Better paid carers, for better care.

Trusted carers.: We understand the importance of trust. As a result, we only take on individuals that we would be happy to recommend to our own relatives. As such, we insist that all TapTeam assistants deliver service and support to you of an exceedingly high standard.

The TrustonTap Quality Care Standard.

We have worked with regional authorities to establish a quality standard to measure our carers and to ensure that they are capable and qualified to deliver excellent care to you. Carers that fulfil all the criteria of the TrustonTap quality standard are endorsed with the QPC (Qualified Professional Carer) accreditation.

What is the TrustonTap Qualified Professional Carer accreditation (QPC)?

An emphasis on quality.

We take less than 5% of carers that apply to us. Our applicants are required to answer 180 questions, provide two references and undertake two interviews as well as a face-to-face induction. We confirm their identity and rights to work in the UK, ensure that they have enhanced DBS, and check and record their relevant training certificates. All our carers are self-employed and must be registered with HMRC.

read our reviews on homecare.co.uk

Peace of mind, guaranteed.

All our carers must complete annual refresher training in safeguarding, manual handling and first aid. Additionally, TrustonTap has £5m public liability insurance, and almost all our carers have their own insurance. Further, to uphold the TrustonTap Quality Care Standard, we provide our carers a bespoke personal portal through which they have access to over 30 training manuals and videos to support their professional development.

featured carer

Meet Marieta

“All my life I have wanted to help and support people and I like to put other people first, before myself. I have a kind heart and consider myself responsible, tolerant, caring, honest, patient, attentive and punctual person.”

testimonials

What our customers say about our carers

EH, Yarnton

20/01/20

“Christine has worked well with a man with complex Autistic needs. Christine has been able to build up a supportive professional relationship with a service user who struggles to acclimate to new people. This support has enabled the service user to maintain a good level of emotional wellbeing, has enabled him to attend important meetings, enabled him to keep his property in a good state and met other care needs including but not limited to: shopping, laundry and preparing meals. Without Christine's support, the service users care needs would have gone unmet which could have led to serious physical decline. Ultimately, the support provided enabled the service user to remain independent in their own home for as long as possible and therefore I do not hesitate to recommend Christine's services. ”

MA, Oxford

20/01/20

“Very calm and helpful with Audrey”

4.7

JL, Cholsey

18/01/20

“Mum says Betty is lovely and is really pleased to have her help. Betty has kept in touch with us if any problem arose and is very willing to help in a variety of ways, including supporting Mum in doing exercises.”

AM, Broomhall/Windlesham/Virginia Water

17/01/20

“Shazia has been excellent. Fitted in really well with weekend support. Very reliable ”

MS, Slough

17/01/20

“On Andy’s profile he states he can accompany walks, every time we asked to take Dad for a walk he would say dad doesn’t want to go or my legs hurt and I can’t walk far. We agreed every morning 1hr and he would say he can’t come on short notice. [TrustonTap- Since this feedback, Andy's profile has been changed. He no longer offers 'Accompanying on walks']”

2.3

MB, Benson

14/01/20

“Excellent. Experienced professional and very caring.”

SH, Aylesbury

11/01/20

“Kerri is very knowledgeable, professional and above all caring. Mum instantly took to her lovely manner and warmth, and looks forward to her ‘Kerri days’. It is great to have her support.”

AM, Broomhall

10/01/20

“Margarietha has been a wonderful carer. Always happy to go above and beyond in her responsibilities. Friendly and attentive in every way.”

MG, Oxford

05/01/20

“ Jolanta is lively, kind and warm and easily adapted to our situation.”

JD, Garsington

03/01/20

“Jane is absolutely marvellous ”

AH, Banbury

27/12/19

“Ashley has been amazing with our Mum- Caring and thoughtful. She takes on all that we ask of her when caring for our mum and goes that extra mile with kindness Regards Ann ”

PS, Witney

20/12/19

“Jacqui (my wife) and I have been very happy with the care and support that Christine has been providing. She takes everything in her stride and my parents seem to get on well with her.”

SB, Bletchley

15/12/19

“Natalie has very quickly established a relationship with my mother (who can be very difficult!) to the extent that my mother now looks forward to her visits rather than telling the world at large that she doesn't need any help. She has helped enormously with my mother's personal hygiene and even managed to get her into her bath; a milestone in my mum's recovery. I only wish that Natalie had her own transport as it would make life easier for her. She has managed to work around this and has never let us down. I only mention it as it would be easier for her!”

AS, Henley-on-Thames

14/12/19

“We have only had Sylvia twice so it’s hard to give a true assessment. ”

3.7

CP, Charlbury

13/12/19

“Christine has only been coming to us for 3 weeks but my partner has really taken to her and enjoys their little trips out. It is great for me to be able to have a break and get out while knowing he is in good hands. Thank you. ”