Our Carers

A passion for providing expert care

Care is a calling. Our TrustonTap carers are there to provide support and companionship to those who need it, with the training, experience and skills necessary to ensure a better quality of independent living.

How our customers rate their TrustonTap carers

Overall Rating

4.8

Quality of care

4.9

Value for money

4.8

Reliability

4.8

Why choose a TrustonTap carer?

Your choice of carer.

We believe you and your family should have a choice of the individual carer who supports you.

We also think it’s important that you have as much consistency as possible in who supports you, with the same friendly face delivering excellent care in a dependable fashion.

Affordable care.: We offer a high standard of support and care at rates you can afford, using the latest technology to remove traditional agency costs and ensure you receive a saving of roughly 30% on the cost of your home care. The result? Better paid carers, for better care.

Trusted carers.: We understand the importance of trust. As a result, we only take on individuals that we would be happy to recommend to our own relatives. As such, we insist that all TapTeam assistants deliver service and support to you of an exceedingly high standard.

The TrustonTap Quality Care Standard.

We have worked with regional authorities to establish a quality standard to measure our carers and to ensure that they are capable and qualified to deliver excellent care to you. Carers that fulfil all the criteria of the TrustonTap quality standard are endorsed with the QPC (Qualified Professional Carer) accreditation.

What is the TrustonTap Qualified Professional Carer accreditation (QPC)?

An emphasis on quality.

We take less than 5% of carers that apply to us. Our applicants are required to answer 180 questions, provide two references and undertake two interviews as well as a face-to-face induction. We confirm their identity and rights to work in the UK, ensure that they have enhanced DBS, and check and record their relevant training certificates. All our carers are self-employed and must be registered with HMRC.

read our reviews on homecare.co.uk

Peace of mind, guaranteed.

All our carers must complete annual refresher training in safeguarding, manual handling and first aid. Additionally, TrustonTap has £5m public liability insurance, and almost all our carers have their own insurance. Further, to uphold the TrustonTap Quality Care Standard, we provide our carers a bespoke personal portal through which they have access to over 30 training manuals and videos to support their professional development.

featured carer

Meet Marieta

“All my life I have wanted to help and support people and I like to put other people first, before myself. I have a kind heart and consider myself responsible, tolerant, caring, honest, patient, attentive and punctual person.”

testimonials

What our customers say about our carers

SB, High Wycombe

20/03/20

“We were very pleased and would ask our carer when next my elderly friend is with me. She was friendly and kind and helped Margaret, who is frail but completely with it at rising 90!”

PC, Abingdon

20/03/20

“In the current virus situation I would value the use of gloves and aprons and would be willing to absorb the small extra cost.”

4.3

CR, Long Hanborough

18/03/20

“Nicola is a caring and attentive good humoured professional. She has become a member of the family whilst also keeping a professional approach. Very very pleased with our work with Nicola.”

14/03/20

“Bindi has looked after my husband with moderate dementia and some physical problems on three afternoons so far to give me a break and we are booking her for more help. She has the right personality to cope with him and he is cheered up by her presence. She also suggests ideas to occupy him which she has learnt from her previous experience in the care sector. Whilst she is here she also does some light housekeeping jobs which is a great help to me. ”

CS, Camden

13/03/20

“Mercy is a very positive addition to our little team of carers for my dad. She goes out of her way to be helpful and positive. She is always cheery, level headed, thoughtful. We also appreciate and rely on her long term experience.”

4.3

DP, Abingdon

13/03/20

“My Mum frequently reminds me how much she enjoys Jennifer’s visits and how very grateful she is to see her so often.”

4.7

RD, Wantage

07/03/20

“I have found her brilliant. We get on very well with her, especially as we share many of the same interests. She is very willing to help with anything around the house. I would rate her 10 stars if available. ”

02/03/20

“Helen has forged a friendship with our mother. She is well placed to care for some of the day to day things. We are very happy to have engaged her.”

24/02/20

“Lorraine is fab. Great manner with mum, firm but friendly. A great help to us. ”

24/02/20

“Great attitude, very conscientious and helpful. ”

GL, Witney

24/02/20

“Angela is very caring she takes time to give mum full support. I feel very confident with Angela's reliability and would recommend her to any family or friends.”

GL, Witney

24/02/20

“Angela is very caring she takes time to give mum full support. I feel very confident with Angela's reliability and would recommend her to any family or friends.”

15/02/20

“We are very pleased to have Annet looking after David. She is very caring and reliable, always cheerful and copes well with occasional difficult problems. She has settled in very well and we all like her very much.”

CS, Haddenham (Aylesbury Vale)

13/02/20

“Excellent and does everything I ask her to do”

HJ, Eaton Bray

12/02/20

“Ann Marie has been a great carer for my elderly mother. She established rapport very quickly, observed quietly what needed doing and inspired confidence immediately. She is very quick to respond to requested bookings . We could not have asked for more .”