Help at home from a TrusonTap carer

What qualities should you look for in a carer?

Care can be as difficult as it is rewarding, and if a carer sees it as ‘just a job’ they’ll be likely to struggle. Unlike an agency, we focus on identifying excellent carers, making personalised matches, and enabling you to easily manage the care yourself.

At TrustonTap, all of our carers share key attributes that help them provide excellent care.

Respect

As a person ages, independence and mental capacity reduce and we can unwittingly appear patronising as we try to help them. Elderly people have a great deal of experience and often want to maintain as much of their independence as possible. A carer must understand that their client should have the ability to make decisions for themselves, such as when to get up, what to eat, and where to go.

Empathy and Patience

Ageing can be a confusing and difficult process, as everyday tasks become more challenging. A great carer will understand the emotions an elderly person may struggle with. It’s easy to become frustrated when simple tasks take so much longer. In these situations, a good carer needs to be patient to handle the situation calmly.

Reliability

You need to know that your carer will be there to ensure your loved one can eat, drink and take their medication properly every time. You want to ensure that they are there consistently to do the best job they possibly can. A reliable, respectful carer is someone you can trust.

Positive energy

A cheerful disposition will go along way to make anyone's day feel brighter. Many older people can suffer from depression or anxiety, and a carer can be a much needed, positive presence in their world. It's much easier for a carer to encourage an uncooperative older person to eat and drink properly if they are cheerful and upbeat.

Observation

An elderly person’s physical or mental health can change quickly, and a good carer will pick up the signs early on. Regular visits from the same carer can identify a loss of appetite, weight loss or gain, increased confusion and irritability that are often signs of an underlying problem. A good carer should notice and act on these signs.

Experience and qualifications

We believe that experience and personality are more important than qualifications alone. Although the correct qualifications do of course have their place, especially for specialist care, hands-on experience enables our carers to offer the best possible quality of care.

Peace of mind, guaranteed.

At TrustonTap, we accept less than 5% of carers that apply to us. And, in addition to a thorough application process, reference and background checks, we also work with local authorities to set a quality standard for our carers that ensures they are capable and qualified to deliver excellent care to you. Carers that fulfil all the criteria of the TrustonTap quality standard are endorsed with the QPC (Qualified Professional Carer) accreditation.

What is the TrustonTap Qualified Professional Carer accreditation (QPC)?

carer testimonials

What our customers say about our carers

JC, Oxford

02/03/21

“Jolanta. has been a great help to my husband and myself. She is very kind and a happy person and we get on with her very well. Jolanta is always very obliging ”

RB, Tadmarton

28/02/21

“Ashleylouise's role is mainly in a supervisory capacity with mum. However, Ashleylouise is more than happy to offer help and support to mum when needed.”

PD, Stourbridge

27/02/21

“Aamena has been a friendly, flexible, discreet and quietly reassuring support to our relative, providing what was needed at a tricky moment in the latter's life. Aamena was able to adjust sensitively to our relative's needs and ways of doing things and we highly recommend her. (The 'value for money' box is not ticked as 5* because our relative was unwilling to accept the help on offer, it is not a reflection of the carer). ”

4.3

PD, Stourbridge

27/02/21

“Sharon has been a very friendly, flexible and reassuring support to our relative, providing what was needed at a tricky moment in the latter's life. Sharon was able to adjust to our relative's needs and ways of doing things and we highly recommend her. (The 'value for money' box is not ticked as 5* because our relative was unwilling to accept the help on offer, it is not a reflection of the carer).”

4.3

12/02/21

“Petra is very kind and considerate, and she treats my mother with great courtesy. The family has been very glad of the support she has given so far.”

JH, Weston-on-the-Green

11/02/21

“Alison is a very welcome, reliable and reassuring presence in our family. She is always cheerful, professional, caring, interesting and interested. Nothing is too much trouble. We would be lost without her and feel very lucky to have found her. If there were six stars we would give her 6! ”

AD, Oxford

09/02/21

“Hanna has been looking after my father but has been a great support for my mother who is living with Dads dementia, she is very calming & kind.”

AJ, Oxford

08/02/21

“Jolanta was just the right person to help us overnight. She was always there on time to help in a quiet, capable and reassuring way and guided our family in the regular turning David needed. She sat up ready in the difficult nights when David was sinking, enabling our children to sleep and be ready to take over in the morning. I could recommend her for any caring role. Thank you again for putting me in touch with her”

AM, Beaconsfield

06/02/21

“Julie arrived with a smile on her face and the right attitude. Her care made an instant difference and my mother benefited immediately from Julie’s style of compassionate care”

4.7

LA, Oxford

05/02/21

“Richard is cheerful, very approachable and able to settle my husband into a friendly mood. So far they seem to be comfortable in the tasks they have done together. He is equally helpful to me, and I have high hopes that we can build a good working relationship.”

JP, Oving

02/02/21

“Anne came to cover both care hours and social hours at an evening's notice. She fitted in straight away and treated me with care and dignity. I do have another carer from TrustonTap but if I didn’t I would be happy to have Anne here on a more permanent basis, if needed. Anne was a good companion on social hours and carer during my care times. It was easy to have Anne here and I hope to have her here again soon. Anne would be an asset to any home needing any level of care. ”

CK, Woodley

01/02/21

“Zainab has been amazingly reliable, accommodating and gives a great level of care. My grandmother adores her and she has recently gone above and beyond her duties to cover another of my nans carers who has had to self isolate. Very pleased and lucky to have her! ”

AB, Witney

29/01/21

“Fantastic and caring, ongoing support”

“There’s nothing better than bringing a smile to the face of someone who may see few people day-to-day. Being welcomed into their home is a very personal thing, and it’s my job to make them feel comfortable and relaxed so that I can leave them knowing that they are safe and well, and that I’ve made a positive effect on their day.”

Helen, TrustonTap Carer

Find a carer

How it works?

Carer Quality

Person-centered care.

Our carers take a person-centred approach to care, which puts the care recipient at the centre of everything they do. Person-centred care considers the whole person, taking into account each individual’s unique qualities, abilities, interests, preferences and needs.

We recommend putting together a care plan, which can help you focus on what care you think is required, and will help your carer tailor their care to the person requiring care. All of our carers will know if a care plan has been produced and are given access to it so that they are fully informed. This is particularly important if they have to help prompt or administer medication, or if there is a DNR order in place.

What is a care plan?

I’m looking for a carer

Find an experienced, local carer

Find a carer

I’m looking for work as a carer

Talk to us about joining TrustonTap

Find a care job

Home care services

How it works

A short guide to home care

Combatting Loneliness in the Elderly during the Coronavirus

Specialist care

10 ways to improve the elderly’s mental health during the pandemic

How much help can you get from the NHS?

Home care planning

Carers

Financial Help & Support

Frequently asked questions

view all articles

Care Home vs Home Care – what is the difference?

About us

Starting the conversation about care

What you can expect from your carer