Our Carers

A passion for providing expert care

Care is a calling. Our TrustonTap carers are there to provide support and companionship to those who need it, with the training, experience and skills necessary to ensure a better quality of independent living.

How our customers rate their TrustonTap carers

Overall Rating

4.8

Quality of care

4.9

Value for money

4.8

Reliability

4.8

Why choose a TrustonTap carer?

Your choice of carer.

We believe you and your family should have a choice of the individual carer who supports you.

We also think it’s important that you have as much consistency as possible in who supports you, with the same friendly face delivering excellent care in a dependable fashion.

Affordable care.: We offer a high standard of support and care at rates you can afford, using the latest technology to remove traditional agency costs and ensure you receive a saving of roughly 30% on the cost of your home care. The result? Better paid carers, for better care.

Trusted carers.: We understand the importance of trust. As a result, we only take on individuals that we would be happy to recommend to our own relatives. As such, we insist that all TapTeam assistants deliver service and support to you of an exceedingly high standard.

The TrustonTap Quality Care Standard.

We have worked with regional authorities to establish a quality standard to measure our carers and to ensure that they are capable and qualified to deliver excellent care to you. Carers that fulfil all the criteria of the TrustonTap quality standard are endorsed with the QPC (Qualified Professional Carer) accreditation.

What is the TrustonTap Qualified Professional Carer accreditation (QPC)?

An emphasis on quality.

We take less than 5% of carers that apply to us. Our applicants are required to answer 180 questions, provide two references and undertake two interviews as well as a face-to-face induction. We confirm their identity and rights to work in the UK, ensure that they have enhanced DBS, and check and record their relevant training certificates. All our carers are self-employed and must be registered with HMRC.

Peace of mind, guaranteed.

All our carers must complete annual refresher training in safeguarding, manual handling and first aid. Additionally, TrustonTap has £5m public liability insurance, and almost all our carers have their own insurance. Further, to uphold the TrustonTap Quality Care Standard, we provide our carers a bespoke personal portal through which they have access to over 30 training manuals and videos to support their professional development.

featured carer

Meet Marieta

“All my life I have wanted to help and support people and I like to put other people first, before myself. I have a kind heart and consider myself responsible, tolerant, caring, honest, patient, attentive and punctual person.”

testimonials

What our customers say about our carers

HP, Longwick

26/05/20

“Sophie is respectful, sensitive to my mother’s needs.”

AP, New Milton

23/05/20

“We have been so lucky to find Nicky to support our mother. She is very warm and friendly, always providing a very high standard of care. Nicky is highly trustworthy and always goes the extra mile. I would not hesitate in recommending Nicky. I just wish we'd found her sooner!”

SW, Henley-on-Thames

09/05/20

“With Nicky's naturally warm personality, she makes me feel like I have known her for years. Nicky uses her own initiative and common sense when she is working, which is such a refreshing change in a world where common sense isn't that common anymore! I would recommend Nicky to anyone that is looking for a genuine, hard working, reliable, trustworthy and warm hearted carer, for yourselves or your loved ones. Nicky is an absolute gem!”

MD, Iver Heath

08/05/20

“Beulah is extremely caring, very helpful, and great company for Lorraine. Also flexible and a great cook!”

MM, Stonesfield

08/05/20

“Prisca provides a lovely relaxed environment of care & support from the perspective of a former youth care worker & mother. ”

HP, Oxford

24/04/20

“Richard gives my mother first-class care - thoughtful, kind, sensitive - and makes her laugh too, which is wonderful.”

SE, Stratton Audley

17/04/20

“Adriana has been so kind supportive helpful and understanding at such a difficult time. She is particularly helpful in keeping me informed about my parents and putting my mind at rest. We are so grateful.”

10/04/20

“I have not met Jo in person yet, but she is making a bit hit with mum. Jo is working well with mum's other carer and between them mum is being really well looked after. Jo's communications and care skills are excellent, we are really glad to have her assistance. ”

CN, Great Gransden

10/04/20

“Being so far away from our mother , Lorraine has been an amazing Carer and my mother in law has really become very comfortable with her . Thank you Lorraine . ”

MM, Stonesfield

10/04/20

“Adriana is a warm, thoughtful & experienced care worker. We ( myself & my 88y/o post stroke mother ) have really enjoyed our time with her & I know I can properly rest when she attends to my mother at home.”

HD, Cumnor

06/04/20

“Thoroughly satisfactory so far”

BaMJ, Wheatley

06/04/20

“Six or so weeks into the arrangement, we are delighted with the help Richard is giving us. Nothing is too much for him and we also find him a very nice man indeed. Long may it last!”

MM, High Wycombe

03/04/20

“I don’t know what I would have done without Bindi, whatever I ask she helps”

3.3

SB, High Wycombe

20/03/20

“We were very pleased and would ask our carer when next my elderly friend is with me. She was friendly and kind and helped Margaret, who is frail but completely with it at rising 90!”