Quality Care at Home | Hourly care, overnight care

High quality, trustworthy and compassionate care.

We go to considerable lengths to select experienced carers who can deliver high quality, trustworthy and compassionate care to you. Our applicants are required to answer 180 questions, provide two references and undertake in-depth interviews as well as a face-to-face induction. We also ensure that they have enhanced DBS, and we check and record their relevant training certificates. All our carers are self-employed and must be registered with HMRC. Overall, we list less than 5% of the carers that apply to us.

Our carers

What is the TrustonTap ‘Qualified Professional Carer’ accreditation?

Although we are defined as an ‘Introductory agency’ by CQC, we have worked with local authorities in the region to establish a quality standard on which to measure our carers and to ensure that they are capable and qualified to deliver excellent care to you. Carers that fulfil all the criteria of the TrustonTap quality standard are endorsed with the QPC Qualified Professional Carer accreditation

How our customers rate our Quality of Care

based on 443 reviews

Our QPC accredited carers commit to the following standards:

Acceptance and understanding of TrustonTap Code of Conduct
Agreement to TrustonTap Carer Assistant Terms and Conditions
Identity checks and confirmation of their right to work in the UK
Enhanced DBS
Training Certificates checked and recorded
Annual refresher training in Moving & Handling, First Aid and Safeguarding
Confirmation of HMRC tax reference number
Support by 2 references

Peace of mind, guaranteed.

To support the quality of care that is provided to you, we encourage our carers to maintain their professional development and provide a number of written and video training materials via their bespoke carer portals.

We also reach out to ask you and other customers for feedback and testimonials on our carers. We are keen to keen to get feedback on the Quality of Care they deliver, your view on the Value for Money they represent and your judgement on their Reliability. These anonymised reviews are then published on the individual carer’s profile and on our website.

testimonials

What our customers say about our carers

BR, Abingdon

23/07/21

“Liz has been a great help and has shown empathy and expert care to my wife who suffers from Alzheimers.”

PW, Hillingdon

23/07/21

“Very helpful and caring. Alex has even taken my father out on small local trips. He is an asset to Trust on Tap ”

AT, Tynemouth

19/07/21

“Just, thank you!”

SF, North Leigh

17/07/21

“Alison is very reliable and has quickly built a rapport with Dad. She send us reassuring updates after each visit and is a pleasure to deal with. ”

JC, Oxford

16/07/21

“Very willing, efficient and friendly.”

16/07/21

“Krish is a lovely lady she is very considerate and kind in her dealings with my wife Doreen. Always on time and very reliable. I would recommend her to any one needing help ”

BM, High Wycombe

09/07/21

“Unfortunately my Mother had a stroke on the day Julie was meant to start as her carer. She died a few days later so we never got the chance to assess Julies work. What I would say is that we thought Julie was very nice and she gave us a lot of confidence that she would have been a very good carer for my Mother. Its such a shame that we never got the chance for that relationship to develop. ”

JH, Cookham

05/07/21

“Amnan is a very pleasant, cheerful and caring young man who clearly loves to help others. I feel very pleased that we have found him.”

FB, High Wycombe

04/07/21

“Julie only started a week ago and so far we are happy with the work she does. ”

DM, Grendon Underwood

02/07/21

“Sophie has a most pleasing, sympathetic and professional approach. Always prompt and flexible to caring tasks asked for. Offers help with minor household chores if required. A valuable help when caring is needed.”

FB, High Wycombe

02/07/21

“Julie only started a week ago and so far we are happy with the work she does. ”

SM, Bletchley

02/07/21

“David is an extremely likeable person. Works hard, thorough, and quickly. We are very well leased with his service. Thank you. Shandy & Ray”

HW, Aylesbury

02/07/21

“We have found Louise very personable and has been prompt. Her service has been good and we feel very happy with her service.”

HW, Aylesbury

02/07/21

“Sumaira has been very prompt and the care she has provided has been very good.”

JH, Cookham

28/06/21

“Amnan is a very pleasant, cheerful and caring young man who clearly loves to help others. I feel very pleased that we have found him.”

how it works

Getting started with your home care

Step 1.

First time using TrustonTap? We will ask a few simple questions to see what help you need.

Step 2.

Begin your search

We will show you a selection of carers and help you find one that meets your needs and your budget.

Step 3.

Connect with a carer

We will help you to connect with your chosen carer to arrange an introductory visit.

learn more

I’m looking for a carer

Connect with a qualified carer near you

find a carer

I’m looking for work as a carer

Talk to us and see how you can become a TrustonTap carer

Become a carer

Information

Advice & support.

Whatever your situation, you’re not alone. Explore our advice and support archive for helpful insights and guidance.

Home care Planning

What is a care plan?

A Care Plan is a key tool for people receiving care and support. It helps to clearly identify what care is needed and who is going to provide this care.