Quality Care at Home | Hourly care, overnight care

High quality, trustworthy and compassionate care.

We go to considerable lengths to select experienced carers who can deliver high quality, trustworthy and compassionate care to you. Our applicants are required to answer 180 questions, provide two references and undertake in-depth interviews as well as a face-to-face induction. We also ensure that they have enhanced DBS, and we check and record their relevant training certificates. All our carers are self-employed and must be registered with HMRC. Overall, we list less than 5% of the carers that apply to us.

Our carers

What is the TrustonTap ‘Qualified Professional Carer’ accreditation?

Although we are defined as an ‘Introductory agency’ by CQC, we have worked with local authorities in the region to establish a quality standard on which to measure our carers and to ensure that they are capable and qualified to deliver excellent care to you. Carers that fulfil all the criteria of the TrustonTap quality standard are endorsed with the QPC Qualified Professional Carer accreditation

How our customers rate our Quality of Care

4.9

based on 542 reviews

Our QPC accredited carers commit to the following standards:

Acceptance and understanding of TrustonTap Code of Conduct
Agreement to TrustonTap Carer Assistant Terms and Conditions
Identity checks and confirmation of their right to work in the UK
Enhanced DBS
Training Certificates checked and recorded
Annual refresher training in Moving & Handling, First Aid and Safeguarding
Confirmation of HMRC tax reference number
Support by 2 references

Peace of mind, guaranteed.

To support the quality of care that is provided to you, we encourage our carers to maintain their professional development and provide a number of written and video training materials via their bespoke carer portals.

We also reach out to ask you and other customers for feedback and testimonials on our carers. We are keen to keen to get feedback on the Quality of Care they deliver, your view on the Value for Money they represent and your judgement on their Reliability. These anonymised reviews are then published on the individual carer’s profile and on our website.

testimonials

What our customers say about our carers

22/01/22

“The Person that Mo is caring for is a friend and next of kin. I have seen a great improvement in his wellbeing since Mo started support with him. I have had great feedback and Mo is a friendly supportive person that most definitely is worth more than he is paid.”

VA, Freeland

21/01/22

“Elizabeth is very attentive and caring. She is friendly and approachable and provides excellent companionship care. She is flexible and adapts to whatever is needed. It is a bonus that Elizabeth is able to bring her friendly, well behaved dog. Going for a walk with the dog is a nice afternoon activity which provides some extra variety. ”

DH, Reading

18/01/22

“Muly is always on time and cheerful. Very helpful and very friendly.”

4.3

DM, Oxford

17/01/22

“Both girls have been brilliant , without Mary and Michelle I’d be lost .”

AT, Tynemouth

14/01/22

“Petra was very caring, conscientious and understand of my mother. Would recommend her.”

AT, Tynemouth

14/01/22

“Aidah was very caring, conscientious and understanding of my mother, and I wouldn't hesitate to recommend her.”

RW, Beaconsfield

14/01/22

“Farzana is very sweet and kind. Unfortunately, my Mother can't communicate very well due to her MND and has made her a bit nervous around dealing with the RIG feeding tube, but otherwise no complaints.”

4.7

DM, Oxford

14/01/22

“Both girls have been brilliant , without Mary and Michelle I’d be lost .”

AT, Tynemouth

12/01/22

“Just to say thank you so much for all your help.”

ED, Bampton (West Oxfordshire)

07/01/22

“Prisca is very kind, capable and professional and supported us throughout Christmas. We are very grateful and would not hesitate to recommend her”

ED, Bampton (West Oxfordshire)

07/01/22

“Lorraine was very kind, professional, capable and unflappable and I have no hesitation in recommending her”

ST, Winchester

07/01/22

“Jolanta has been providing overnight care for mum for a few weeks now and we are very pleased with her support. She is extremely thorough and professional and has taken to understanding mum’s needs and routine very quickly, always carrying out her role in a courteous and empathetic way. She provides excellent feedback, keeping us informed throughout. We understand that mum’s needs will change over time and we very much hope Jolanta can continue to play an integral part in mums care support package in the future. ”

ER, Didcot

07/01/22

“Jacqueline fideria. We was all very happy with Jacqueline and yes I would use Jacqueline again and the TrustonTap. Thank you all for the help on Xmas day my sister sarah Jane Rosbotham. Happy New year to you all. Once again thank you. Emma.”

EB, Amersham

31/12/21

“Joanna is experienced and is caring and friendly. ”

4.7

AR, Witney

24/12/21

“Sophie is a very friendly young lady. Very polite and helpful and puts you at ease. She helps in any way she can and is very reliable.”

how it works

Getting started with your home care

Step 1.

First time using TrustonTap? We will ask a few simple questions to see what help you need.

Step 2.

Begin your search

We will show you a selection of carers and help you find one that meets your needs and your budget.

Step 3.

Connect with a carer

We will help you to connect with your chosen carer to arrange an introductory visit.

learn more

I’m looking for a carer

Connect with a qualified carer near you

find a carer

I’m looking for work as a carer

Talk to us and see how you can become a TrustonTap carer

Become a carer

Information

Advice & support.

Whatever your situation, you’re not alone. Explore our advice and support archive for helpful insights and guidance.

Home care Planning

What is a care plan?

A Care Plan is a key tool for people receiving care and support. It helps to clearly identify what care is needed and who is going to provide this care.