Carer Quality

High quality, trustworthy and compassionate care.

We go to considerable lengths to select experienced carers who can deliver high quality, trustworthy and compassionate care to you. Our applicants are required to answer 180 questions, provide two references and undertake in-depth interviews as well as a face-to-face induction. We also ensure that they have enhanced DBS, and we check and record their relevant training certificates. All our carers are self-employed and must be registered with HMRC. Overall, we list less than 5% of the carers that apply to us.

What is the TrustonTap ‘Qualified Professional Carer’ accreditation?

Although we are defined as an ‘Introductory agency’ by CQC, we have worked with local authorities in the region to establish a quality standard on which to measure our carers and to ensure that they are capable and qualified to deliver excellent care to you. Carers that fulfil all the criteria of the TrustonTap quality standard are endorsed with the QPC Qualified Professional Carer accreditation

Our QPC accredited carers commit to the following standards:

• Acceptance and understanding of TrustonTap Code of Conduct
• Agreement to TrustonTap Carer Assistant Terms and Conditions
• Identity checks and confirmation of their right to work in the UK
• Enhanced DBS
• Training Certificates checked and recorded
• Annual refresher training in Moving & Handling, First Aid and Safeguarding
• Confirmation of HMRC tax reference number
• Support by 2 references

Peace of mind, guaranteed.

To support the quality of care that is provided to you, we encourage our carers to maintain their professional development and provide a number of written and video training materials via their bespoke carer portals.

We also reach out to ask you and other customers for feedback and testimonials on our carers. We are keen to keen to get feedback on the Quality of Care they deliver, your view on the Value for Money they represent and your judgement on their Reliability. These anonymised reviews are then published on the individual carer’s profile and on our website.